Are You Listening? How Customer Feedback Can Make or Break Your Experience

Customer engagement and feedback are must-haves to succeed in today’s fast-paced, digital world. According to a report from Barclays, 70% of small and medium-sized enterprises say that they expect customer feedback to become more important in the future. However, customer feedback isn’t a one-way street and to fully leverage its power you need to respond.

How to Start a Customer Loyalty Program Plus 7 Reward Examples

Most businesses are interested in making money (shocking, I know). However, some businesses are wasting money without even knowing it. When it comes to spending your marketing dollars, are you sure you’re investing it towards the right mission?