Discover how Tai Calon, one of Wales’ largest housing providers, used real-time feedback to transform resident satisfaction. By partnering with Rant & Rave, they boosted customer satisfaction from 85% to 92% and cut issue recovery time from seven days to just two.
This case study shows how smarter feedback loops, faster responses, and better team accountability led to measurable gains in service and trust.
Highlights:
- Improved visibility and management of cases.
- CSAT scores improved from 85% to 92%.
- UKCSI score increased by 10 points in 12 months.
- Recovery time for negative feedback cases reduced from 7 days to 2 days.
