Feedback Software for UK Housing Associations
Increase satisfaction with a clear view of resident sentiment and automated, real-time feedback.
Every response is an opportunity for real change
Act on resident feedback in real time to resolve issues fast, boost satisfaction and show tenants their voices lead to improvements.
- Collect feedback by text, email, web chat or call centre to make it easy for every resident to respond their way.
- Get instant alerts to resolve issues before they escalate.
- Track multi-channel trends and team results at a glance to continuously improve service.
Experts in real-time resident feedback and insight
We help housing providers understand and act on resident feedback to improve satisfaction and meet regulatory standards.
- Spot and resolve issues before they escalate to formal complaints.
- Understand residents’ emotions and needs in real time to build stronger relationships.
- Keep residents informed with timely, clear updates that matter.
- Improve your approach by connecting with peers to learn from real-world housing successes.
Easily track and prove compliance
Rant & Rave’s transparent reporting and automated compliance tracking help you meet and exceed the requirements of The Charter for Social Housing Residents, giving your team confidence and peace of mind.
Trusted partner of leading housing associations
What our customers say
“The Rant & Rave team are supportive and helpful. They are easy to get on with and make the project meetings engaging. We work really well together getting through all the tasks and they’re brilliant at keeping us on track.”
Rebecca Sedgewick
Head of Communications, Broadacres
Rant & Rave by the numbers
86%
Fewer complaints reported to trading standards.
91%
Customer satisfaction rate in lettings for a leading UK housing association.
2.1M
Pieces of resident feedback captured and actioned.
84.5% customer satisfaction achieved with real-time feedback tools
Stonewater captured real-time feedback across multiple channels, improving overall satisfaction to 84.5% and enabling faster, more actionable customer insights.
Read their success story