Turn Every Transaction into Actionable Insight
Capture real-time client feedback to build trust, meet regulatory demands and drive measurable retention and revenue in financial services.
Meet compliance and service standards, every time
Missed complaints or inconsistent experiences can trigger costly regulatory action and lost trust. Rant & Rave ensures every client voice is captured, acted on and reported, helping you exceed service standards and demonstrate compliance.
- Capture and resolve complaints across all channels – branch, app, call centre and online – to meet FCA complaint-handling requirements.
- Prove compliance with audit-ready dashboards and feedback trails.
- Accelerate complaint resolution, reducing regulatory exposure and protecting client relationships.
Boost retention with proactive sentiment monitoring
Silent attrition erodes portfolios. Rant & Rave surfaces dissatisfaction early, so you can prioritize outreach to at-risk clients, boost satisfaction and protect revenue streams.
- Monitor sentiment across accounts, product lines and channels to spot churn risks before they escalate.
- Trigger targeted interventions for VIP or high-balance clients based on real-time feedback signals.
- Quantify satisfaction trends to inform loyalty and retention strategies
Resolve issues fast, build trust and drive growth, all from client feedback
Read: Using Customer Feedback to Positively Intervene in the Customer JourneyTestimonials
“Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers but our clients and colleagues. With real-time insights, we’re able to put the customer at the heart of our business, while engaging our colleagues and delivering on our objectives.”
Lisa Hulme-Vickerstaff
Customer Insights Manager, Lowell
93%
Of unhappy clients retained when feedback is addressed quickly.
70%
Value speed, convenience and helpful, friendly service.
30%
Response rate to feedback requests at a leading UK finance organisation.
90.5% of Lowell clients gave agents top marks and Trustpilot scores rose from 4.2 to 4.4
Lowell used 40,000 pieces of real-time feedback to boost satisfaction and Trustpilot scores.
Read their success story