Real-time customer engagement platform
Turn Real-time Feedback into Real Results
Catch issues as they happen and act instantly on feedback to deliver better service, build trust and reduce costs.
Use instant feedback to inform rapid, measurable service improvement
Hear from customers in real time
See feedback the moment it’s shared across email, SMS, app, web, phone and chat to respond quickly and resolve issues fast.
- Jump on issues early: Spot problems as they happen and respond before they grow.
- Keep customers loyal: Personal, timely replies show people they’re heard and keep them coming back.
- Break down silos: Give every team the same up-to-date view of what customers are saying, across all channels.
Understand what customers really feel
Go beyond scores to find out what’s working, what’s not and how people actually feel.
- Get to the root of issues: Identify patterns behind complaints so you can fix what matters.
- Spot shifts in sentiment: Catch frustration early to reduce churn or spot enthusiasm to build on it.
- Make smarter decisions: Use real customer insight to guide product, support and service improvements.
Make change when and where it matters
Use feedback to respond quickly, identify what matters and fix what impacts your customers.
Act fast to regain
trust
Resolve issues before they escalate and keep customers informed to show you care.
Deliver standout customer service
Empower your team to respond faster and build loyalty with every message and customer interaction.
Brands putting customer voice first
How Tai Calon turns feedback into 92%
customer satisfaction
What our customers say
“Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the customer at the heart of our business, while engaging our employees and delivering on our objectives.”
Lisa Hulme-Vickerstaff
Customer Insights Manager, Lowell
Turn feedback into measurable results
Rant & Rave helps service-driven organisations act on customer and employee feedback to improve satisfaction, loyalty and operational performance where it matters most.
Retail
Keep customers coming back by fixing issues fast, in-store and online.
- Cut complaints by acting on real-time feedback and showing customers you listen and respond.
- Boost sales and loyalty by resolving issues early, with open, anytime feedback.
Financial Services
Keep service costs down and protect revenue with quick, clear, human responses.
- Resolve issues early to reduce calls and stop repeat problems.
- Earn loyalty by being there in moments that matter – like loan applications, missed payments or account changes.
Housing
Solve issues faster and keep tenants in the loop with clear, automated updates.
- Reduce inbound calls and emails by sending clear updates to tenants.
- Cut resolution times and improve tenant satisfaction with real-time two-way conversations on rent, repairs and service.
Utilities
Build trust and cut costs by providing instant customer updates.
- Reduce inbound calls with timely updates for outages, billing, and service changes.
- Make every customer feel heard with fast, personal two-way support.
Travel & Hospitality
Turn guest feedback into action that improves their stay.
- Build lasting loyalty by responding to guest needs in real time.
- Give guests an easy way to book, upgrade, and stay informed so there is no missed details and no surprises.
How our clients turn feedback into results
50% fewer complaints in 6 months with Rant & Rave
Reed in Partnership cut formal complaints by half and slashed response times from 3 months to just 48 hours. Real-time alerts ensured issues were seen, heard, and resolved fast.
Read their success story
92% satisfaction and 5-day faster fixes
Tai Calon used real-time feedback to spot issues early, respond in hours, not days, and boost customer satisfaction to 92%. Faster fixes meant repairs were completed five days sooner, making life easier for everyone.
Read their success storyMove from insight to action
Rant & Rave helps you act fast on customer feedback – fixing issues, improving service and driving real results.
Feedback collection
- Message customers on their preferred channel whether it’s email, SMS, web, app, phone or chat.
- Never miss a moment to act with 24/7 feedback collection.
Sentiment analysis
- Respond with empathy and precision by understanding what your customers really feel and mean.
- Spot trends in sentiment to focus on what matters and act where it counts most.
Data visualization
- See all feedback in one place to make faster, smarter decisions.
- Spot what’s working and what’s not with clear visuals that highlight patterns and causes.
Customer recovery
- Trigger real-time alerts to resolve issues before they escalate.
- Close the loop with fast follow-up and let customers know they’ve been heard.
- Thank and reward customers for their feedback to build trust and keep them coming back.
Frontline engagement
- Give agents real-time feedback, clear goals and gamified tools that make work rewarding.
- Keep teams in the know with real-time insights and next steps that drive better service.
Engage customers at every stage
Pair Rant & Rave with other Mobile Commons’ solutions to connect people at scale, personalize every message and drive meaningful results.
Waterfall
Automate personalized messages across channels to avoid missed connections, save time and boost customer engagement.
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Run fast, effective promotions and loyalty programs, making it easy to engage your audience and track what works.
Learn MoreNeed a helping hand? We’ve got you.
Get fast answers, tailored training and real guidance to help you turn feedback into action an results.
Talk to our support team
