Due to the unprecedented global pandemic, not only did Stonewater have the challenge of improving their customer experience, but they had to do it while navigating a move to remote working for their service center team.
Customer engagement and feedback are must-haves to succeed in today’s fast-paced, digital world. According to a report from Barclays, 70% of small and medium-sized enterprises say that they expect customer feedback to become more important in the future.
See how Tai Calon improved customer satisfaction by addressing financial pressures, resource constraints, and rising expectations through strategic insights and prompt actions.
Prior to partnering with Rant & Rave, Reed in Partnership’s feedback collection consisted of bi-annually distributed surveys to customers, in hopes of evaluating NPS score.
AFSCME Local 1624 achieved their most significant mobilization in the union’s history to defend worker’s rights.
A seamless customer experience is no longer a nice-to-have, it’s compulsory, regardless of the channel. Whether you’re ordering coffee to your front door or purchasing the latest release of trainers from your phone on your commute, the less friction the better.
It’s time to be bold and shake up your CX.
You need to listen, adapt and take action for your customers. If you don’t, you just might end up falling from the tight rope.
Customer engagement and feedback are must-haves to succeed in today’s fast-paced, digital world. According to a report from Barclays, 70% of small and medium-sized enterprises say that they expect customer feedback to become more important in the future. However, customer feedback isn’t a one-way street and to fully leverage its power you need to respond.
