Real-Time Feedback for Utilities

Turn every outage into an opportunity to build trust and loyalty with rapid, two-way customer communication.

Keep customers informed and loyal during outages

Deliver timely updates to reassure at-risk customers and prevent churn during disruptions.

Boost satisfaction rates with consistent service across digital channels, call centres and field teams.
Build trust during outages by monitoring live sentiment and showing customers you’re listening in real time.
Spot developing trends to act quickly with clear, actionable dashboards.

Act fast on every issue, every time

Unify customer feedback and complaints so teams can resolve issues quickly, prevent escalation and keep service running.

Reduce call volume with automated, two-way updates across all major channels.
Improve safety and service by giving field teams actionable, real-time customer feedback.
Strengthen performance with proven practices from leading utility companies and our expert support.

Improve customer satisfaction and reduce costly service escalations

Read: Four Steps to Creating a Seamless Customer Journey for Utility Customers

Testimonials

“Rant & Rave has allowed me to change my business to make it more customer-focused. When you’re getting the level of insight and detail that I’m getting out of my Rant & Rave dashboard, it’s an easy job to convince the company to invest in the customer experience.”

Alex Williams
Head of Contact Centre, UK Power Networks

Rant & Rave by the numbers