Improve Customer Service
A Complete Customer Service Experience
Taking advantage of our platform built on industry open standards that includes a series of live API’s, Mobile Commons’ customers are able to seamlessly integrate SMS into their order management systems, ecommerce platforms, and CRM applications. Through this type of automation, customers can lower their overall cost of customer service delivery. It also allows them to import the mobile campaign data we collect into their CRM systems to give them a complete multi-channel view of the customer.
It’s the Little Things
It’s the small things that really turn the customer experience from good to great. People often prefer to receive text messages instead of phone calls or email for quick updates. Send alerts for everything from product shipments or overages on account limits.
Solicit Feedback
When your customers have suggestions or constructive criticism, they want to give it to you on the spot; they aren’t going to return home to their computer hours later and email you. By giving people mobile channel to communicate, you can ask for feedback on the spot. This can turn an unhappy customer into a thrilled one.