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Customer Retention

Mobile messaging for customer retention and loyalty marketing 

Customer Retention

The Mobile Commons mobile messaging platform can give you the edge you need in today’s hyper-competitive business climate to not only retain your current customers, but to turn them into profitable ones, while also reducing churn and increasing lifetime value.

Retain Customers

Every marketer knows that your current customers are by far your most valuable asset. The personalized nature of the cell phone gives you the chance to engage in a direct conversation with your customers. When coupled with the immediacy of text messaging – studies show the average text is read within 15 minutes of receipt vs. 48 hours for email – mobile represents one of the best ways to turn a first-time or occasional buyer into a long-term loyal customer.

With our integrated and easy to use applications, you can leverage the power of mobile to:

  • Deliver an instant thank you message with a coupon code for next purchase to a first time buyer
  • Give your most loyal customers special privileges and “insider access” with new product announcements and invites to unique events
  • Work with your suppliers to create time-sensitive co-branded deals that are only available to mobile subscribers
  • Use our geo-location capabilities to let your customers text in to find your closest location when traveling

Coupons, Deals, and Promotion

Mobile coupons can be as simple as sending a special coupon code to your mobile subscribers that can be used on your e-commerce website or as complex an integration with your point-of-sale retail system. No matter how they are delivered, coupons are highly valued messages that build your brand and increase sales.

It’s easy to add a mobile call-to-action as part of your in-store displays. Customers can text in get a coupon code immediately. Or take it one step further and ask for an email address as a confirmation step and simultaneously grow your email list too.